Privacy Policy | Coffee Filtered

1. Who We Are

Coffee Filtered Limited ("we," "us," or "our") operates the Coffee Filtered mobile application and website (collectively, the "Service"). We're a UK company helping coffee lovers discover and support independent coffee shops while earning rewards.

Contact Information:

Coffee Filtered Limited
15 Lattimore Road
St Albans, United Kingdom
Email: hello@coffeefiltered.com

2. Information We Collect

Information You Provide

Account Information: Name, email address, and password when you create an account
Profile Information: Preferences, interests, and any information you choose to add to your profile
Communications: Messages you send us, feedback, and survey responses
User Content: Reviews, thoughts, and comments you share about coffee shops

Information We Automatically Collect

Location Data: GPS coordinates when you check in to coffee shops (only when you use the check-in feature)
Usage Information: How you interact with our app, pages visited, features used, and time spent
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Check-in Data: Information about your visits to coffee shops, including timestamps and locations
Analytics Data: App performance, user behavior patterns, and usage statistics

Information from Third Parties

Coffee Shop Data: Information about coffee shops, their locations, and services from our partner network
Map Data: Location and mapping information from Google Maps

3. How We Use Your Information

Core Service Functions

Provide and maintain the Coffee Filtered service
Process check-ins and award points and rewards
Show you nearby coffee shops and relevant information
Enable you to share thoughts and reviews about coffee shops
Send you notifications about rewards, nearby shops, and app updates

Communication and Marketing

Send you marketing emails about new features, coffee shops, and offers (with your consent)
Respond to your inquiries and provide customer support
Send important service announcements and updates

Analytics and Improvement

Analyze how our service is used to improve features and user experience
Generate anonymous statistics about app usage and coffee shop popularity
Debug technical issues and monitor app performance
Ensure the security and integrity of our service

4. Legal Basis for Processing (UK GDPR)

We process your personal information based on:

Contract Performance: To provide our service and fulfill our obligations to you
Legitimate Interests: To improve our service, ensure security, and analyze usage patterns
Consent: For marketing communications and certain analytics features
Legal Obligations: To comply with applicable laws and regulations

5. How We Share Your Information

We Do NOT Sell Your Personal Information. We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing for Service Provision

Coffee Shop Partners: Basic, anonymized check-in statistics (number of visits, general timing) to help them understand foot traffic
Service Providers: Third-party services that help us operate our app (Mixpanel for analytics, Smartlook for session recording, Google Maps for location services, push notification services)
Fulfillment Partners: When you redeem rewards that require shipping, we share your name and shipping address with trusted third-party fulfillment partners solely to deliver your reward. This information is used only for order processing and shipping.
Legal Requirements: If required by law, court order, or to protect rights and safety

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we need to retain certain information for legal compliance or legitimate business purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal information we hold about you
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal information
Restriction: Limit how we process your information
Portability: Receive your data in a portable format
Objection: Object to certain types of processing
Withdraw Consent: Withdraw consent for marketing or analytics at any time

To exercise these rights, contact us at hello@coffeefiltered.com.

9. Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. You'll still receive important service-related communications.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. International Transfers

Some of our service providers (like Mixpanel and Google) may process your information outside the UK. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, understand usage patterns, and improve our Service. These may include:

Essential Cookies: Required for basic app functionality
Analytics Cookies: Used by third-party tools like Mixpanel and Smartlook to help us understand how users interact with our app

You can control or disable cookies through your browser or device settings. By using Coffee Filtered, you consent to our use of cookies as described above.

13. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of any material changes by email or through our app. Continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this policy or how we handle your personal data, please contact us at hello@coffeefiltered.com.